Refund policy

Return and Refund Policy

At cgmj10-1z.myshopify.com, operated by MNG ASSETS PTY LTD, we strive to ensure that every instrument of organization and creativity you purchase—from our ergonomic scissors to our chic pencil cases and versatile paper clips—meets the highest standards of craft and function. If your order does not fully satisfy your expectations, our dedicated support process is designed to make returns and refunds simple, fair, and transparent.

30-Day Return Window

We offer a 30-day return window, which means you have 30 days after receiving your item to request a return.

Eligibility Criteria for Returns

To be eligible for a return, your item must meet the following criteria:

  • The product must remain in the same condition as when you received it: unused, unwashed, and undamaged.

  • Items such as pencil cases must be clean and free of markings, ink stains, or alterative alterations.

  • Sharp implements like scissors must have their original protective blade caps or sheath present and undamaged.

  • Multipacks of accessories (such as boxed paper clips) must be complete without missing pieces.

  • The item must be in its original packaging with all tags, labels, and inserts intact.

  • You must provide a valid proof of purchase (such as your order confirmation receipt or invoice number).

Initiating a Return

To start a return, please contact our customer care team at [email protected].

Once your return request is reviewed and approved, we will send you a return instructions guide along with details on where and how to dispatch your package. Items returned to us without prior authorization will not be accepted or processed.

Return Shipping Address

All authorized returns must be shipped to our central facility:

MNG ASSETS PTY LTD

Attn: Return Department / Shani Cross

12/18 Banksia St, Dee Why NSW 2099

Australia

Please note: Customers are responsible for paying their own return shipping costs unless the return is due to a defective, damaged, or incorrect item sent by our error. We strongly recommend using a trackable shipping service or purchasing shipping insurance for higher-value items, as we cannot guarantee receipt of returned items without verifiable tracking.

Damaged, Defective, or Incorrect Items

Please inspect your order immediately upon delivery. If your item arrives damaged (e.g., bent scissors, broken pencil case zippers), defective, or if you receive the wrong product, contact us within 48 hours of delivery at [email protected]. Provide your order number and photographs showing the damaged or incorrect product. We will evaluate the issue immediately and arrange a free replacement or full refund.

Exchanges

The fastest way to ensure you get the item you want (such as exchanging a pencil case color or style) is to return the item you have following the steps above, and once the return is accepted, make a separate purchase for the new item.

Refund Processing

Once your returned package is received at our facility and inspected by our quality control team, we will send you an email notification confirming receipt and informing you of the approval or rejection of your refund.

  • Approved Refunds: If approved, your refund will be processed immediately. A credit will automatically be applied to your original payment method within 5 to 10 business days, depending on your credit card issuer or banking institution.

  • Late or Missing Refunds: If you haven't received a refund after 10 business days, first check your bank account again. Next, contact your credit card company or bank; it often takes processing time before a refund is officially posted. If you have completed these steps and still have not received your refund, please reach out to us at [email protected].